Basic Certified Healthcare Security Officer (CHSO)
• The Healthcare Organization
• Security Services in the Healthcare Organization
• Customer Relations: Public, Employee, and Labor Relations
• Customer Service
• Teamwork and Team Building
• Patrol Procedures and Techniques
• Security Interactions in Various Situations
• Risk Reduction: Restraints, Self-protection, and Defense
• Professional Conduct and Self-development
• Crisis Intervention
• Interview and Investigation
• Report Preparation and Writing
• Report Value and Liability
• Judicial Process, Courtroom Procedures, and Testimony
• Parking and Crowd Control
• Patient Care Units
• Business Office and Financial Services
• Pharmacy: Physical Security, Narcotics, and Dangerous Drugs
• Emergency and Behavioral Units
• Infant and Pediatric Units
• Medical Records and HIPAA
• Support Units and Ancillary Services
• Vulnerabilities and Risks in Healthcare Settings
• Integration and Use of Physical Security and Access Control Systems
• Equipment Use and Maintenance
• Identity Theft
• Overview of the Incident Command System
• Basic Safety Protection for the Officer
• Fire Prevention, Control, and Response
• Terrorism
• Bomb Threat Response Planning
• Emergency Management and Response
• Civil Disturbances
• Violence Issues: Domestic, Workplace, and Hostage Situations
• Criminal and Civil Law
• Statutes and Standards Affecting Security Actions
• Regulatory Agencies
• Public Safety Interaction and Liaison
VIEW THE AHA CPR AED CERTIFICATION CLASS SCHEDULE
Certified Advanced Healthcare Security Officer (CAHSO)
• Security Awareness and Crime Prevention
• Enhanced Customer Service
• Premise Liability
• Methods of Patrol
• Investigative Techniques, Reports, and Procedures
• Off-campus Security and Safety
• Workplace Violence
• Patient Risk Groups
• Interacting with Patients
• Special Security Considerations
• Security in Sensitive Areas
• Electronic Security Technologies
• Critical Incident Response
• Advancing Professionalism
Supervisor CHSS
• Introduction to Supervision
• Supervisor Responsibilities
• Employee Relations and Employee Appraisals
• Authority and Control
• Leadership
• Handling Complaints and Grievances
• Communication Skills in Supervision
• Self-improvement
• Civil Liability and the Supervisor
• Safety and the Supervisor’s Responsibilities
• Budgeting and Cost Control
• Principles of Customer Service
• Professionalism and Ethics
• Effective Crime Prevention Programs
• Developing Training Plans and Programs
• Security Operations
• Planning for Emergency Management and Response
• Supervisor Development
